The Accessibility for Ontarians with Disabilities Act (AODA) was first established in 2005 and is comprised of 5 standards; Customer Service, Information and Communication, Built Environment, Transportation and Employment. The intent of AODA is to break down barriers people with disabilities face by making Ontario fully accessible by 2025. The first standard, Customer Service (2008), is now law in Ontario and will focus on providing people with disabilities with the same quality customer service as everyone else.

NAC has established specific AODA policies and procedures and has taken the necessary steps in training its employees on how to deliver customer service to people with disabilities.